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"I didn't agree to purple..."

Can tenants decorate? In this dispute a landlord had given permission for repainting, but it transpired that purple was not to his taste...

Insured: How to respond to a dispute (landlords & agents)

A screen-by-screen guide to responding to a dispute.

How the dispute resolution mechanism works

A guide on the free impartial adjudication service provided by TDS Northern Ireland, called the Dispute Resolution Mechanism.

The Adjudicator: Reporting Damage

In this case, the landlord claimed the full deposit, £750.00, for a number of different items with varying levels of evidence to support each deduction. The adjudicator was faced with a complex combination of factors to consider in deciding responsibility.

Statistical Briefing 2019-20

This briefing contains key statistics on tenancy deposit protection issues in England, Wales, Scotland and Northern Ireland for 2019-20.

Letterbox magazine - Issue 4

Our Letterbox Magazine, launched in Autumn 2016, brings news and guidance to our members on all-things tenancy deposits.

Statistical Briefing 2019-20 - A4 Printable

This briefing contains key statistics on tenancy deposit protection issues in England, Wales, Scotland and Northern Ireland for 2019-20. 

Insured: How to raise a dispute (tenants)

A screen-by-screen guide to raising a dispute.

How TDS Northern Ireland approaches disputes involving damage

Here are some key principles in disputes over damage and missing items. 

#TheAdjudicator: To clean or not to clean…

In this case, the landlord wanted to keep the tenant’s deposit because the décor in the flat had been damaged during the tenancy by mould; this needed to be wiped clean and repainted.

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