Help & Support Search

Insured: How to respond to a dispute (landlords & agents)

A screen-by-screen guide to responding to a dispute.

How the dispute resolution mechanism works

A guide on the free impartial adjudication service provided by TDS Northern Ireland, called the Dispute Resolution Mechanism.

Letterbox magazine - Issue 4

Our Letterbox Magazine, launched in Autumn 2016, brings news and guidance to our members on all-things tenancy deposits.

Unwelcome 'visitors'

This case looks at a moth infestation and whether outgoing tenants could be held responsible.

How TDS Northern Ireland approaches disputes involving damage

Here are some key principles in disputes over damage and missing items. 

Insured: How to raise a dispute (tenants)

A screen-by-screen guide to raising a dispute.

How TDS Northern Ireland approaches disputes involving redecoration

Here are some key principles to consider when presenting a case involving redecoration, including the best evidence to provide and how the adjudicator makes their decision. 

"Sorry, I need to leave early..."

This dispute involved a tenant who wished to be released early from a 12 month tenancy which contained no break clause.

TDSNI Scheme Rules (May 2018)

Fourth edition of our scheme rules, effective to all participants from May 2018.

Deposit deductions template

We recommend that this document is used when a landlord wishes to make a deduction from the deposit at the end of the tenancy.  It is designed to allow for the transparent exchange of information between the parties and to...

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