Contact us

If you are experiencing problems requesting repayment of your deposit, or raising a dispute, please read this document before contacting us:

 Go to INSURED scheme guide      Go to CUSTODIAL scheme guide

If you are a tenant, and wish to set up your online account, request an activation link or to reset your password, please enter your email address (which is your username) here:

Set up/access account


Tenancy Deposit Scheme Northern Ireland
PO Box 2105


Telephone: 0300 037 3700 

It would be helpful if you could include the following information with your enquiry:

  • Your full name
  • Whether you are the landlord, agent or tenant
  • The tenancy address to which the deposit relates
  • The Tenancy ID (i.e. NI00000 or DAN00000)
  • Your email address
  • Your mobile telephone number