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How the adjudicator approaches disputes involving cleaning

Cleaning is one of the most common reasons for disputes over deposits. Read this guide to find out how the adjudicator approaches the disputes and how to improve the case you make. 

Annual Review 2020

The Annual Review 2020

Custodial Tenant Guide: How you get back the deposit at the end of the tenancy




This quick guide sets out what landlords and tenants need to do at the end of the tenancy to repay a deposit which is held by TDS Northern Ireland. 


Letterbox magazine - Issue 3

Our Letterbox Magazine, launched in Autumn 2016, brings news and guidance to our members on all-things tenancy deposits.

The Adjudicator: Missing Keys

This case study is concerned with the return of the keys to a property. The agents and tenants had carried out a pre-check out inspection, in which the tenant was advised that all was well with the property. The agent...

The Adjudicator: Reporting Damage

In this case, the landlord claimed the full deposit, £750.00, for a number of different items with varying levels of evidence to support each deduction. The adjudicator was faced with a complex combination of factors to consider in deciding responsibility.

Annual Review 2020-21

The Annual Review 2020-21

Insured: How to respond to a dispute (landlords & agents)

A screen-by-screen guide to responding to a dispute.

Letterbox magazine - Issue 4

Our Letterbox Magazine, launched in Autumn 2016, brings news and guidance to our members on all-things tenancy deposits.

Statistical Briefing 2019-20

This briefing contains key statistics on tenancy deposit protection issues in England, Wales, Scotland and Northern Ireland for 2019-20.

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