More success for TDS Northern Ireland

TDS Northern Ireland

MAKES THE SHORTLIST IN BIGGEST AWARDS FOR UK PROPERTY INDUSTRY

TDS Northern Ireland has been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.

The ESTAS sponsored by Zoopla determines the best estate & letting agents, mortgage brokers and suppliers in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent or supplier.  This year saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with just 34,000 customers completing one of the online questionnaires.

The supplier categories are sponsored by Angels Media publishers of Estate and Letting Agent Today and provider of ValPal. Angels Media chief executive Nat Daniels says: “These record figures show just how far the ESTAS have come, they also demonstrate how keen clients are to provide feedback.  Client feedback provides agents and suppliers with a useful way of measuring up to their competitors as well as highlighting how they can improve their service in the future. We're very excited for this year's biggest ever event."

Eighteen supplier firms have made this year’s shortlist across various product sectors.  The shortlist is determined purely on the feedback received from thousands of agents who use each supplier’s services.

The ‘Best in Sector’ and ‘Supplier of the Year’ will be announced by TV property expert Phil Spencer.  The 14^th annual ESTAS ceremony is to be held at the Grosvenor House Hotel where 1,000 of the UK’s top property professionals will gather to see the winners announced.  Spencer said “Any firm that enters The ESTAS has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”.

Simon Brown, founder of The ESTAS says “Our job is to highlight firms who are providing exceptional levels of customer care in the property industry. At The ESTAS we believe the only way to judge the performance of any firm is to ask the clients who have experienced the whole service and that includes suppliers to the industry.”

Ben Beadle, Managing Director of TDS Northern Ireland said “We’re really pleased that our efforts in the past year have been recognised by our customers for a second year in a row. Coupled with our ‘Raising Standards’ success at the CIH Housing Event in February, it is another reason for those that aren’t using us to take another look and make the switch.”

The Awards are organised by The ESTAS Group Ltd.  www.theestas.com

For more information contact us on 01892 610245 01892 610398