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#ExpertView: Customer service levels in the adjudication process

| 21 January 2020

In this week’s #ExpertView blog, Michael Hill, Executive Assistant and Adjudicator at Tenancy Deposit Scheme (TDS), outlines the customer service provided by TDS throughout the adjudication process.

#AskTDS: "The tenant can't give me an address for after the tenancy ends. How do I complete the Prescribed Information?"

| 17 January 2020

This article has been written in response to an Agent's query: “The tenant can't give me an address for after the tenancy ends. How do I complete the Prescribed Information?”

#ExpertView: The importance of checking your tenancy agreement

| 14 January 2020

This week’s #ExpertView looks at the importance of checking your tenancy agreement.

#AskTDS: "We are letting our property to four tenants - do they pay the deposit separately or together?"

| 10 January 2020

This article has been written in response to a question we received from a landlord using the TDS service:

"We are letting our property to four tenants - do they pay the tenancy deposit separately or together?"

#AskTDS: "If I rent to students, what would happen if they leave the tenancy when their course ends?"

| 20 December 2019

This article has been written in response to a landlord's query: “If I rent to students, what would happen if they leave the tenancy when their course ends?”

#ExpertView: Why customer service is so important to TDS

| 17 December 2019

In this week's #ExpertView, Louise Walton, TDS' Head of Customer Experiences, discusses 'Why customer service is so important to TDS'.

#AskTDS: “Who is responsible for damage caused by winter related problems?”

| 13 December 2019

In this week’s #AskTDS blog, we answer the question: “Who is responsible for damage caused by winter related problems?”

#AskTDS: My tenants haven’t paid rent since I gave them notice. Can I recover these costs from their deposits?

| 26 September 2019

In this week’s #AskTDS, we answer a common question from landlords: “My tenants haven’t paid rent since I gave them notice. Can I recover these costs from their deposits?”

#AskTDS: How Do I Get My Deposit Back?

| 19 September 2019

In this week’s #AskTDS, we answer a common question from tenants, “how do I get my deposit back?”

#AskTDS: "Can I hold my tenant's deposit?"

| 12 September 2019

In this week’s #AskTDS blog, we answer a popular question from landlords, “can I hold my tenant’s deposit?”

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