#AskTDS: Why is TDS Northern Ireland shortlisted for the CIH Awards?
In this week’s #AskTDS, we answer a landlord’s question, “Why is TDS Northern Ireland shortlisted for the CIH Awards?”
The Chartered Institute of Housing (CIH) Awards are an annual celebration of those leading the field in the housing industry in Northern Ireland.
Now in its 10th year, the awards ceremony will take place at Titanic, Belfast on 22 February 2019.
TDS Northern Ireland (TDSNI) has been shortlisted in the “Excellence in Customer Service” and “Excellence in the Private Rented Sector” categories. TDSNI has a successful history at the awards, winning the Customer Service Excellence category in 2016, and the Raising Standards in the Private Rented Sector (PRS) category in 2017.
The award entry this year focussed on the team’s commitment to delivering the highest standard of service, promoting the importance of deposit protection through a multitude of channels and initiatives, raising awareness of deposit protection, producing guidance on avoiding disputes, and raising standards in the PRS.
In every year since the inception of TDSNI, we have met our business KPIs of answering calls in 30 seconds or less, responding to emails within 24 hours and we aim to provide added value service to customers including face-to-face contact.
As the only deposit protection scheme based in Northern Ireland, we also operate an open-door policy in its Belfast office.
We’re grateful to have been shortlisted, especially in the landmark 10th year of the awards. Competition is fierce as ever, but we look forward to seeing lots of friendly faces on the night.
Tenancy Deposit Scheme (TDS) is a government-approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that arise over the tenancy deposits that we protect.
We provide invaluable training in tenancy deposit protection and disputes for agents and landlords through the TDS Academy as well as joining with MOL to provide the Technical Award in Residential Tenancy Deposits.
TDS Insured Scheme: where a TDS member can hold the tenancy deposits as stakeholder during the term of the tenancy.
TDS Custodial Scheme: where TDS hold the deposit for the duration of the tenancy.
TDS Academy: TDS provides property professionals with invaluable training in tenancy deposit protection and tenancy deposit disputes.
TDS Northern Ireland: TDS is Northern Ireland's leading and only not for profit tenancy deposit protection scheme.
TDS can only comment on the process for our scheme, other deposit protection schemes may have a different process/require different steps. Content is correct at the time of writing.
These views are those of the author alone and do not necessarily reflect the view of TDS, its officers and employees.