How do I request my deposit back?

 Tenants (Custodial scheme)

Are you a tenant looking to make a repayment request? We have put together a comprehensive instruction guide of the repayment process, with a walk-through of each screen, and what and where to click when logged in to your online account. 

Download step-by-step guide

 Tenants (Insured scheme)

Are you a tenant who has asked your landlord or agent about the return of your deposit, and would like to raise a dispute? We have put together a comprehensive instruction guide, with a walk-through of each screen, and what and where to click when logged in to your online account. 

Download step-by-step guide

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