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How to submit evidence (Custodial dispute)

Step-by-step guide on how to use the evidence portal.

How do I raise a dispute?

The dispute process can be completed online. You can begin a dispute after the tenancy has ended.
The way to start a dispute depends on whether the deposit is protected with the custodial or insured scheme. 
Custodial Scheme...

Which deposits do not need to be protected?

Your deposit does not need to be protected if:

It was paid before 1 April 2013.
It is a fee farm grant;
It is on a tenancy for a term certain exceeding 99 years, unless that tenancy is, or...

What evidence do I need to submit?

Adjudicators must look at all evidence provided, so it should only be submitted if it relates  specifically  to the issue in question. 
For example in a damage dispute a photograph if only necessary if it shows the damaged item in...

Where is my deposit?

Your deposit can be held either by your agent/landlord or by TDS Northern Ireland:

Custodial protection: TDS Northern Ireland holds your deposit. 
Insured protection: Your agent/landlord holds your deposit.

Please login to your TDS Northern...

TDS Northern Ireland holds my deposit. How do I get my deposit back?

If TDS Northern Ireland holds your deposit it is protected using our  custodial scheme. 
To release the deposit at the end of the tenancy the lead tenant or the landlord/agent should submit a 'Request for repayment' by logging in...

My agent or landlord holds my deposit. How do I get my deposit back?

If your landlord or agent holds your deposit it is protected in our  insured scheme. 
You should contact them directly to arrange the return of the deposit.
If you are unable to reach an agreement over how the...

What if the other party does not agree to my request for repayment? (Custodial scheme only)

If the other party does not agree with your request for repayment at the end of the tenancy, they will be given the opportunity to raise a dispute with TDS Northern Ireland. 
The dispute resolution mechanism invites both parties...

What is a tenancy deposit dispute?

If there is disagreement at the end of the tenancy over how much of the deposit is returned to the tenant and how much the agent/landlord is entitled to keep, you can use the dispute resolution mechanism to resolve the...

Does TDS Northern Ireland enforce deposit protection law?

No. We are a private company providing deposit protection and dispute resolution. Local councils enforce deposit protection law.

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