News: TDSNI focuses on technology and customer service with new senior appointment RSS feed

News: TDSNI focuses on technology and customer service with new senior appointment

The hire is a statement of intent from TDSNI, as the scheme continues to invest in developing customer services through its digital offering and operational excellence.

The majority of TDSNI’ business operations – registering deposits, adjudication and releasing deposits – is now done online, so it’s important that the digital offering keeps pace with unrelenting technical advances.

TDS has recently been re-accredited with the Government award in Customer Service Excellence – a scheme set up by the Cabinet Office which tests customer service delivery, timeliness, information, professionalism and staff attitude.

Introducing… François Josserand

Francois Josserand

 François joins TDS and TDSNI from the Royal Institute of British Architects (RIBA) and brings 18 years’ experience of board-level strategic and operational change. François has worked in the private, public and not-for-profit sectors and has a background in business and digital transformation.

François said: “As more agents, landlords and tenants access our digital solutions, it’s crucial that we constantly improve on our delivery.

“The business is at a key point in its development and we are strengthening our technology offering to the private rented sector. As CTO, I will lead our technology teams to both shape and deliver the digital transformation of all aspects of the business.

“I’m thrilled to join at such an exciting time for the future of the company. Our members are at the heart of everything we do and I’m looking forward to working with Louise and the rest of the organisation to deliver our digital transformation.”

About TDS Northern Ireland

Tenancy Deposit Scheme Northern Ireland (TDSNI) is the only Assembly-approved, not-for-profit provider of Insured and Custodial tenancy deposit protection based in Northern Ireland. We protect over £25million in deposits across the country and offer a free dispute resolution service to help resolve disputes that may arise between landlords, agents and tenants; via an impartial adjudicator.


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