Tagged 'customer service' RSS feed

#AskTDS: Why is TDS named in the Sunday Times' 100 Best Not-For-Profit Organisations To Work For?

| 1 March 2019

In this week’s #AskTDS, we answer the question, “Why is TDS named in the Sunday Times’ 100 best not-for-profit organisations to work for?”

#ExpertView: Why customer service is important to TDS

| 28 January 2019

At TDS, we pride ourselves on delivering the best customer service to our members, regardless of which TDS scheme they chose to use (TDS offers both Insured and Custodial deposit protection schemes) or what method they’re using to contact us.

#ExpertView: How TDS is helping to reduce deposit disputes

| 22 January 2019

The overwhelming majority of tenancies end amicably, but sometimes disputes do happen. In this week’s #ExpertView, TDS Adjudicator Michael Hill explains how TDS is working to prevent disputes.

#ExpertView: New Year tenancy resolutions

| 31 December 2018

New Year’s resolutions are often hard to stick to, but if you’re going to maintain one in 2019, make it our best practice for ending a resolution that could see you receive your full tenancy deposit back in your pocket.

#ExpertView: TDS' CEO, Steve Harriott, looks back at TDS' performance in 2018

| 24 December 2018

As 2018 draws to a close, in this week’s #ExpertView, TDS Chief Executive Officer, Steve Harriott, takes a look back at how TDS performed.

#ExpertView: What is Letterbox?

| 13 November 2018

In this week’s #ExpertView, our Assistant Director of Business Development, Debbie Davies takes a look inside the latest edition of TDS’s magazine, Letterbox.

#ExpertView: Meet the technology team

| 23 October 2018

In order to provide the best possible level of customer service as well as advice and information to tenants, landlords and agents, TDS ensures that our online systems are of the highest standard.

#ExpertView: The tenant's guide to ending a tenancy

| 10 October 2018

John King, TDS Northern Ireland’s Director of Customer Services, gives tenants advice on best practice for ending a tenancy.

#ExpertView: TDS' commitment to customer service through technology

| 26 July 2018

Customer service is paramount to TDS. We go to great lengths to ensure that we always provide and improve on the level of service our members have come to expect.