HELP CENTRE

What if the agent or landlord deducts money from my deposit?

If the agent/landlord wants to withhold some or all of your deposit, they should tell you as soon as possible after the tenancy has ended.  

In the first instance, you should try to agree on how the deposit should be allocated with your agent/landlord. Most disputes are resolved informally in this way, which helps speed up the return of your allocated deposit.  

If you cannot come to an agreement this way, our dispute resolution team will step in to help both parties reach a decision you’re both happy with.

If an agreement can still not be reached, then a TDS adjudicator will decide how the deposit should be split.

All parties must provide evidence to support their claim of how the deposit should be divided. The adjudicator will normally decide based on the evidence received within 20 days after the deadline for submitting evidence.