HELP CENTRE

How long does my landlord have to return my deposit?

If your deposit is protected in Custodial scheme, the deposit funds will be repaid by the scheme as agreed with agent/landlord at the end of tenancy.

If your deposit is protected in our Insured Scheme, the agent/landlord is holding the deposit funds.

At the end of tenancy, the tenant and agent/landlord should try and come to an agreement about how the deposit should be allocated between parties.

If there is an agreement, then the agent/landlord must repay the tenant the deposit owing to them within 5 working days.