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Getting my deposit back in TDSNI Custodial
To release the deposit at the end of the tenancy the lead tenant should submit a ‘Request for repayment’ by logging into their TDSNI Custodial account and following these steps:
1. Go to the deposit summary and click ‘Request repayment of deposit.’
2. Tell us how much of the deposit each party should receive.
3. We will notify the agent/landlord of your request and invite them to respond.
4. If the - agent/landlord agrees with the request, we will repay the deposit.
If the agent/landlord doesn’t agree to the request they will be given the opportunity to raise a dispute and use our Dispute Resolution Mechanism service to decide how the deposit should be divided.
1. Go to the deposit summary and click ‘Request repayment of deposit.’
2. Tell us how much of the deposit each party should receive.
3. We will notify the agent/landlord of your request and invite them to respond.
4. If the - agent/landlord agrees with the request, we will repay the deposit.
If the agent/landlord doesn’t agree to the request they will be given the opportunity to raise a dispute and use our Dispute Resolution Mechanism service to decide how the deposit should be divided.
